The Compliance Team
Who Are The Compliance Team?
The Compliance Team works to maintain the Ulster University Student visa sponsor status with the UK Home Office while supporting international students. Working closely with colleagues across the University, the team also provides guidance and expertise for students and staff for all matters concerning the UK Home Office and students with a Student visa.
Expectations and Priorities for Students with a Student Visa
Students with a Student visa are expected to engage fully with their studies and comply with the university Attendance Policy. The Attendance Policy has been developed as part of QA Higher Education’s commitment to provide a supportive learning environment so students can reach their full potential, to read the full policy, click here.
As a Student visa holder, your visa was issued for the purpose of full-time study in the UK, and you should ensure that your studies are always your first priority. You should make every effort to continually progress on your course with the aim of graduating successfully.
The Compliance Team can be contacted via the following methods:
Email: ulstercompliance@qa.com
Phone: 02038 835 879
Compliance Team page
Compliance frequently asked questions
The Welfare Team
Our Student Welfare Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.
We recognise that flourishing at university is determined as much by your wellbeing as it is by your academic ability: if you feel healthy and content within yourself and your environment, then you are far more likely to perform to the best of your academic ability.
We hope these guides and resources encourage you to take responsibility for your own health and wellbeing and empower you to seek help when you need it. Don’t feel shy about reaching out – that’s what we’re here for!
The Welfare team can be contacted in a number of ways:
Email: qahe.welfare@qa.com
Phone: +44 (0)121 756 9578
On campus: In Birmingham and London (Rosebery Avenue)
Monday – Friday 9am-5pm
Saturday 10am-4.30pm
In addition to the services below, we have put together a selection of helpful guides and resources, available to download to support you throughout your studies:
Welfare guides
Welfare Team page
The ACE Team
Your tutors manage what you study. The ACE (Academic Community of Excellence) team helps with how you study. From your first term to your final assignment, we offer free support to meet your academic needs.
ACE can provide guidance on:
- your academic and digital development
- navigating your virtual learning environments
- accessing online resources
- analysing data with Excel
- computing skills
Book a face-to-face or online appointment, join an online workshop or access a range on materials and resources on your VLE.
Email: ace@qahighereducation.com
Opening hours:
Monday – Thursday: 9.00am-8:00pm
Friday: 9.00am-6:30pm
Saturday: 9.00am-5.30pm
ACE Team page
Library Services
The QA Higher Education Library is here to support you with:
- premium learning and research resources;
- study facilities;
- support, advice and guidance.
As a student of our branch campuses you have access to the QA library and the Ulster university library.
For details of library services for various programmes please see the Library Portal .
On campus you will be met by friendly staff who will be more than happy to assist you in sourcing information and making sure you can work in a quiet environment.
Phone: +44 (0)20 7656 8448
Email: library@qa.com
Opening hours:
Monday – Thursday: 9.00 am – 9.00 pm
Friday – Saturday: 9.00 am – 5.00 pm
Library page
The Careers Team
Our Careers Service offers a wide range of support to help you throughout every step of your journey. We will ensure you are exposed to the best possible options for work-experience and career opportunities from your first year right through to graduation.
Many of our services can be tailored to suit your career path of choice. You can expect to receive bespoke support from our team, that reflects the style of interview and CV that is required for your route of choice.
More information is available via Careers Online.
Email: yourcareers@qa.com
Careers page
Learning Support
If you have a known disability then we encourage you to contact the Learning Support team as soon as you know when you are going to be studying at the Ulster University branch campuses. We would also encourage students to come and speak to us if they are concerned about an injury or short term medical condition such as a broken bone, or recovery from an operation, as we may also be able to help.
Find out more
Student relations
As a student at the Branch Campuses, you are automatically a member of the Students Activities Association (SAA). The purpose of the SAA and its voluntary student Ambassadors is to engage with students and assist the running of student-centred events across campus.
The Student Relations and Events Officer leads the SAA and is your point of call for student events and societies.
Find out more
When you arrive
Once you have secured your place at one of our branch campuses, we will help you begin to settle in here in the UK and prepare you for your enrolment and induction.
Find out more
Under 18s
Although most students at the University are over the age of 18, we welcome younger applicants who meet the qualifications required to study. We treat all our students as independent, mature adults, regardless of age, but because under-18s living in England are considered by law to be children, we have additional responsibilities towards younger students. We have therefore made special arrangements to ensure that we fulfill this duty of care.
Find out more
Student Policies
Find information on the student policies we have at the Ulster University branch campuses:
Find out more
