Our Student Welfare Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.
Phone: +44 (0)121 756 9578
Mental health team: firstname.lastname@example.org
Togetherall is a free and anonymous online community available 24/7 to all of our students looking for mental health support and a sense of connection. Share your worries and questions with others experiencing the same struggles and learn more about how to adjust to life’s challenges. Moderated by professionals to keep you safe, Togetherall is here for you. Register here for Togetherall with your student email address. Find out more here and in this video.
In addition to the services below, we have put together a selection of helpful guides and resources, available to download to support you throughout your studies.
The current conflict unfolding in Ukraine is something we are monitoring closely. We are saddened to see the horrific events occurring and will do everything we can to support all our students, staff, and wider communities.
Please know that whatever your nationality, you are not alone. We are here to support you in any way we can, particularly those who are from and have family and friends in Ukraine, Russia, and the surrounding regions. More than ever, this a time for unity and mutual support and not one to spread division or hate. We are stronger if we face this crisis together.
During this crisis it is critical we all stay informed and look for unbiased and factual information from reputable sources. We understand the news coverage and saturation of the events unfolding are horrific, so please take time to switch off and recharge away from the news. Please be kind and respect the different ways this crisis will be impacting everyone.
Support for students
Some students may find it difficult to focus on their studies at this time. Anyone struggling with academic work should first talk to their tutor, who will be able to offer support and advice.
Additionally, you may wish to seek study support from our ACE team.
Mental health and Wellbeing support
Students can contact the Welfare team for support with their mental health and wellbeing, either on their own behalf or if they are worried about another student.
Students suffering financial hardship as a direct result of the crisis in Ukraine should apply to the hardship fund through the Welfare team.
The Welfare team can be contacted in a number of ways:
On campus: In Birmingham and London – Rosebery Avenue campuses
Monday – Thursday 9am-7.30pm
Student Relations Newsletter
Please keep checking your emails for our Student Relations Newsletters, which will contain details of the online and on-campus sessions available for students to join.
We have put together some useful guides with different support services available to you throughout your studies, including our own welfare team.
Should you wish to speak to someone outside of normal working hours the following websites may be helpful for you: