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Our Safeguarding, Student Life and Wellbeing Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.

We recognise that flourishing at university is determined as much by your wellbeing as it is by your academic ability: if you feel healthy and content within yourself and your environment, then you are far more likely to perform to the best of your academic ability.

We hope these resources encourage you to take responsibility for your own health and wellbeing and empower you to seek help when you need it. Don’t feel shy about reaching out – that’s what we’re here for!

The Safeguarding, Student Life and Wellbeing team can be contacted in a number of ways:

Email: qahe.welfare@qa.com

Phone: +44 (0)203 921 0163

On campus: Branch Campuses

Monday – Friday                 9am-5pm

Other resources

Should you wish to speak to someone outside of normal working hours the following websites may be helpful for you:

Our Safeguarding, Student Life and Wellbeing Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is.

Phone: +44 (0)203 921 0163

Email: qahe.welfare@qa.com

Mental Health Support

Access dedicated support from our mental health practitioners in person or online.

Email:  qahe.mentalhealthsupport@qa.com

Samaritans
If you are feeling overwhelmed, suicidal or just need someone to talk to you can contact the Samaritans, who are open 24 hours a day, on 166 123 or visit http://www.samaritans.org.uk.

Alternatively, if you are already in contact with your local mental health services, then you could call them for support and assistance.

Student Minds
Student Minds is the UK’s student mental health charity. Their Student Space will be available 24/7 throughout the holidays.

Support services:

SHOUT

Free 24/7 confidential crisis text based support service.

Contact No: 85258

Website: giveusashout.org

PAPYRUS

a charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

Call: 0800 068 41 41

Text: 07860 039967

Email: pat@papyrus-uk.org

Website: papyrus-uk.org

Emergency Services
If you need to, or have already done so, call 999 to get some immediate help.

Refuge
You can speak to a member of the National Domestic Violence Helpline team. The team will provide a listening ear if you want to talk about your experiences and support you to work through your options in the short and long term. The Helpline can also help you to access refuge accommodation, or other specialist domestic violence services, if you need them.

The below helplines are available 24/7:
Women’s and Children’s Advice line: 0808 200 0247
Men’s Advice line: 0808 801 0327

RSVP – Rape and Sexual Violence Project

Call: 0121 643 0301

Website: rsvporg.co.uk

Muslim Women’s Network

Call: 0800 999 5786

Website: mwnuk.co.uk

GALOP – the LGBT+ anti-abuse charity

Website: galop.org.uk

Emergency Services
If you or a member of your family are in immediate danger call 999 to get some immediate help.

NHS
If you require health advice, due to current concerns or if not sure about an urgent medical problem your first decision may be to head to the hospital when you may not need to.

Contact your local GP (doctor) service, or contact the NHS Helpline on 111 available 24 hours every day. You can also call 18001 111 on a textphone.

Police
For non-emergency situations, where it is not immediate danger call 101.

Emergency Services
Call 999 to get some immediate help, if there is immediate danger, of injury or loss of life.

Anxiety, panic attacks, etc.

nhs.uk/mentalhealth, www.mind.org.uk

Victim support

Tel. 0808 1689 111, www.victimsupport.org.uk

Rape Crisis London

rapecrisis.org.uk (support and specialist care for victims of rape and sexual abuse)

Shelter
If you require housing advice contact an expert housing advisor on 0808 800 4444. They are open 8am-8pm weekdays, 9am-5pm on weekends.

If your situation is urgent and you have nowhere to sleep, might be homeless soon, are at risk of harm or feeling very overwhelmed about your housing situation, then you can call the emergency helpline on 0808 1644 660.

You may also be able to contact your local Council for advice and assistance.

Rape Crisis
The national Rape Crisis helpline is open 12 noon – 2.30pm and 7 – 9.30pm every day of the year.

You can call them on:
Women’s advice line: 0808 802 9999
National Male Survivors Helpline: 0808 800 5005

Emergency Services
You may also wish to make a report to the Police on 101 (non-emergency) or if you are in immediate danger contact 999.

Our Welfare Team is here to provide compassionate, confidential support to any students who may be affected by natural disasters or situations involving war and conflict. We understand that these events can have a significant emotional and practical impact, whether they are happening close to home or affecting family, friends, or communities abroad. No matter your circumstances, you are not alone—our team is committed to listening, understanding, and helping you navigate any challenges you may be experiencing.

We can offer a range of support, including emotional wellbeing guidance, practical advice, and signposting to additional services where needed. If you are struggling, feeling overwhelmed, or simply need someone to talk to, we encourage you to reach out. Our priority is to ensure that every student feels safe, supported, and able to continue their learning in a positive environment.

Welfare Team – QAHE.Welfare@qa.com

Mental Health Practitioners – qahe.mentalhealthsupport@qa.com

Student Assistance Programme – Wisdom   Code to use to register: MHA339939

At Ulster University’s Branch Campuses we understand the needs of young people who may have lived in care as a child. If you are registered as a care leaver our Safeguarding, Student Life & Wellbeing team understands that support and advice starts before the first day of teaching. Therefore we would encourage you to contact us as soon as you know you would like to study on one of our campuses. We have welfare staff based in our branch campuses and we are very happy to offer you help and support before, during and at the end of your studies.

Care Leavers page