Thank you for applying to QA Higher Education working in partnership with Ulster University (London and Birmingham Branch Campus). Please read these terms and conditions (“Terms”) carefully. They contain important information. If you complete and submit your application form to us, this will be your offer to enter into a binding contract with us on these Terms, which we are free to accept or reject. These Terms shall be binding on you and us when we notify you that we are able to accept your application.

We have written these Terms in plain English for ease of understanding, so references to “we”, “our” and “us” are references to QAHE/Ulster University London and Birmingham Branch campus. Also, you may receive lots of information about your course through the application process; however these Terms will take precedence over any other terms that are a part of your application process, enrolment or your studies with us.


1 Application Process

To book a place on a course a completed application form must be submitted to QAHE/Ulster University London and Birmingham Branch Campus. All application forms will be reviewed and certificate of acceptance for studies (“CAS”) letters will only be produced once applications have been approved and payment of tuition fees has been received. QAHE/Ulster University London and Birmingham Branch Campus will only request a fee payment once all application documents have been received and approved. Tuition fee payments should not be submitted with initial applications.


2 Payment of Tuition Fees

2.1 General Terms for Payment

Current course/programme tuition fees (“Tuition Fees”) must be paid in full (and received by us) before registration/enrolment week unless otherwise agreed in accordance with these Terms.

The Tuition Fees must be received in cleared funds in accordance with the Payment Methods set out at the end of these Terms.

Payment must be made strictly on or before the dates set out by us.

You will not be able to progress to the next level of your course until we have received the relevant payment.

Please note that:

a) payments made to us are not transferrable between you and anyone else;

b) it is your responsibility to ensure that current course/programme Tuition Fees are paid;

c) we are not liable for any payment (made by you) that does not reach our correct account due to you entering our details incorrectly; and

d) we are not liable if your bank, building society, credit card or debit card supplier declines or refuses payment. It is your responsibility to check that payment has been deducted from your account.


2.2 Other important information

All prices and payments are in GBP (£) and inclusive of VAT.

Fees are subject to regular review and change. Fees and other amounts payable are published separately for each term and the most recently published pricing is payable by all students studying at the relevant time unless the relevant amounts were paid in full prior to the publication of the new pricing.

Please note that the payment of a deposit or agreement of an instalment plan does not prevent any increase being applied to the Tuition Fees, it is only where payment has been made in full that you will not incur any Tuition Fee increase.


3 Payment Methods

Payment for all options can only be made in pounds sterling:

3.1 Payment via bank transfer:

Barclays Bank PLC
Sort Code: 20-55-34
Account Number: 70533971
SWIFT / BIC: BARCGB22
Address: 51 Mosley Street, Manchester, United Kingdom

Always quote your name and student ID. Your student ID number will begin with a U… or B00….


3.2 Payment via credit/debit card:

Ulster University accepts payments from the following cards: VISA Credit/ Mastercard / American Express / Visa Debit / Visa Electron.

We also accept payments (credit/debit card payments) over the phone and in person. If you wish to make a payment over the phone please contact one of the telephone numbers below:

0121 616 7502

0207 656 8450


3.3 Payment in person:

Alternatively you can pay by debit/credit card or cash/cheque at the Finance offices at the Birmingham and London campuses. Please note that we may require you to provide photo identification at the time that you make such payment. This identification should either be a passport or student ID card which we will copy and attach to your application.

We are committed to assisting you in your studies wherever possible. If you are experiencing unforeseen financial difficulties in paying your Tuition Fees you must contact the Finance team for support and advice as soon as possible.


4 Instalment Plans

4.1 Treatment in Second and Third Academic Years

For second and third academic years:

a) full course fees are payable before registration/enrolment week; or

b) a minimum of £2000 must have been received by us and an instalment plan approved by us before registration/enrolment week.

Tuition Fees payable after enrolment (for years 2 and 3) are collected in 5 equal (where possible) consecutive instalments within the first 6 months of your respective academic year.

In certain circumstances we may agree that you can pay a portion of your Tuition Fees in instalments. This is a formal process and both you and we have to agree in writing to the schedule and amount of payments under any instalment plan. Where an instalment plan is agreed and where practicable we will notify you of the dates on which instalment payments must be made, and the amounts of those instalments, at least 7 working days before the first instalment payment is due.

Even if we agree such a payment instalment plan with you, please note that you are always liable for payment of all Tuition Fees, not just the next instalment.

Once we have agreed an instalment plan, no default on payments or other changes by you to the payment arrangements are allowed.


4.2 Paying by Instalments

Where an instalment plan has been agreed payment of Tuition Fees must be made either by recurring card payment or direct debit. You must ensure that we have all direct debit or recurring card payment information before registration/enrolment week.

Please be aware that in the event of a default on an instalment payment the full balance of the Tuition Fees is immediately due and payable. In such circumstances we cannot offer any further instalment plans and we can apply the sanctions for non-payment.


4.3 Recurring card payment (“RCP”)

Payment of tuition fees can be made by setting up a RCP plan using a credit/debit card. You must contact the student finance office if your card details change or your card expires whilst the instalment plan is active.


4.4 Direct debit (“DD”)

Please note that you must have an eligible UK bank or building society account operating the DD scheme in order to set up a DD plan. A DD mandate form must be completed by the account holder and sent to the student finance office.


5 Sanctions for non payment of Tuition Fees

Where you fail to make the agreed Tuition Fee payments in accordance with these Terms or are otherwise dismissed then the following action may be taken unless and until proper payment is made:

a) we may confiscate your University ID card;

b) we may suspend your registration on the course/programme;

c) we won’t issue any of your pending exam results or award you applicable qualifications;

d) if you are an international student studying in the UK on a student visa, we will report you to the HTS license holder who will report you to the UKBA; and

e) we will, without limiting any other rights we may have, charge interest on the outstanding amount (both before and after judgment) at the rate of 8% above the base rate from time to time of the Bank of England from the due date until the outstanding amount is paid in full.


6 Overpayments

In the event that you overpay the total of the Tuition Fees due, the credit balance will be used to offset any legitimate fee due by you to us (including but not limited to outstanding library debts, printing debts and accommodation debts). We will refund the remaining credit balance to the card account or bank account from which the overpayment was received. For the avoidance of doubt, it is your responsibly to inform us if you believe that you have overpaid the Tuition Fees.


7 Compliance

7.1 General Compliance

Other than where we have agreed a deferment in accordance with these Terms, you are not entitled to any refund where you don’t complete our enrolment formalities or otherwise fail to follow our course terms. It is your responsibility to attend QAHE/Ulster University London and Birmingham Branch Campus on specified registration dates set out on your application.


7.2 Students with a visa:

QAHE/Ulster University London and Birmingham Branch Campus reserves the right to dismiss and/or withdraw visa support (by reporting to the license holder) from any student at any time for:

a) non-payment of fees or other amounts due;

b) failure to meet the ongoing attendance requirements;

c) late commencement of study;

d) late enrolment;

e) any other failure (past or present) to meet visa regulations and/or UKVI requirements; and/or

f) failure to demonstrate in the QAHE/Ulster University London and Birmingham Branch Campus opinion satisfactory academic progression.

No refunds will be made to any students (including any prepaid fees or deposits) dismissed under this paragraph.

QAHE/Ulster University London and Birmingham Branch Campus reserves the right to inform the appropriate authorities (by reporting to the license holder) which include the UKBA or agreed emergency contacts where a student:

a) is so removed from study;

b) is failing to meet ongoing attendance requirements;

c) is failing, in the opinion of QAHE/Ulster University London and Birmingham Branch Campus, to make satisfactory academic progress;

d) has committed any breach of his/her visa requirements;

e) withdraws from the course/programme;

f) has not registered with QAHE/Ulster University London and Birmingham Branch Campus University of Ulster; and

g) returns to their home country or transfers to another higher education institution.

UKVI specifies attendance requirements for study and visa renewal. Students are responsible for signing the attendance register during each class in order to provide acceptable evidence of attendance to UKVI.


7.3 Cancellation

Where you book your course otherwise than in person, you have a statutory right to cancel your booking within 14 working days starting on the day after the contract between us comes into force (“Contract Date”) unless the Contract Date is less than 14 working days old prior to the commencement of your course in which case you may cancel your booking at any time up to the commencement of your course. Where you cancel your booking in accordance with this condition you will be entitled to a full refund of any payments you have made in respect of the course.


7.4 Refunds / Deferral

Once a CAS number has been issued by Ulster University confirming full-time status and shows as used on the Home Office database, no refunds or course deferrals / cancellations are permissible other than in the instance of visa refusal and subject to meeting the criteria in the paragraph below.

Course deferrals may be allowed for students who are still overseas awaiting their student visa prior to the published course commencement date. An administration charge of £100 will be applied by QAHE/Ulster University London and Birmingham Branch Campus per deferral. A maximum of one such deferral will be allowed, after which all deposits paid will be forfeited to QAHE/Ulster University London and Birmingham Branch Campus. QAHE/Ulster University London and Birmingham Branch Campus refuse deferrals for visa students where it has reason to believe students have entered the UK on the basis of Ulster University’s sponsorship and are not studying as necessary with QAHE/Ulster University London and Birmingham Branch Campus (given the visa requirements). In such circumstances QAHE/Ulster University London and Birmingham Branch Campus will withdraw its sponsorship and notify the UKVI (by reporting to the license holder) and/or any other relevant authorities.

If a student’s visa application has been refused, then the amounts paid will be refunded, less:

a) an administration charge by QAHE/Ulster University London and Birmingham Branch Campus of £150;

b) if applicable, agent fees incurred by QAHE/Ulster University London and Birmingham Branch Campus for the recruitment of the student; and

c) if applicable, any outstanding legitimate fees due to the QAHE/Ulster University London and Birmingham Branch Campus (including but not limited to outstanding library debts, printing debts and accommodation debts),

on production of the following documents:

a) an agent certified copy of the visa refusal letter (GV51);

b) an agent certified copy of the student’s passport showing both a photograph and signature;

c) where the payor was not the student, an original authority letter from the student authorising the repayment to the payor; and

d) where the student is already in the UK, evidence satisfactory to QAHE/Ulster University London and Birmingham Branch Campus that the student has left the UK.

Refunds will only be made under this paragraph if requested in writing with the necessary supporting documents within 4 weeks after the commencement of the course (published date). In circumstances where an application is refused by UKVI on the grounds of fraudulent documentation or other irregularities no refunds will be authorised.

Refund requests that do not meet the criteria set out above but are perceived to be legitimate based on your perception will be reviewed and a decision made at the absolute discretion of our management.

All refunds will be made in GBP. We will not be liable for any losses incurred as a result of currency fluctuations or exchange rates.

If you are a student that does not require a visa then, where full Tuition Fees have been received, you may defer enrolment for one relevant sitting, provided we have received written notification 14 days prior to the course commencement date and you pay the applicable administration fee of £100.


7.5 When We Can Refuse Requests for Deferrals

Where you are an international student subject to a visa, we will refuse your request for a deferral where we have reason to believe you have entered the UK on the basis of our sponsorship but are not complying with our study and course requirements.


7.6 What Happens if My Visa is Refused?

Refunds will only be considered if you are able to produce a copy of the visa refusal letter AND relevant passport within 28 days of the date of the visa refusal. No refunds can be granted after this period.

You will not be entitled to any refund where the visa refusal is because you have provided fraudulent document or false or misleading information or you have previously been declined a visa by UKVI for similar reasons.


8 Additional Administration Charges

We will charge you administration fees of:

£45 (GBP) for any resit module. A fee of £45 will be charged per module and not per exam/coursework;

£50 (GBP) for cases of a dishonoured cheque or a defaulted instalment payment to cover administration and bank fees;

£100 (GBP) for arranging permitted course deferrals;

£250 (GBP) for transferring course between locations; and

£150 (GBP) where your visa application has been refused and you are entitled to, and we give, a refund. Please note refunds are also subject to any course fee costs that have been incurred between commencement of course and visa refusal notification if extending a visa in the UK.


9 Other Terms

In these terms and conditions:

a) the singular includes the plural and vice versa; and

b) Headings are for reference only.

English law governs these terms and conditions and its interpretation, and any non-contractual obligations arising from or connected with these terms and conditions. If required, it is your responsibility to obtain a visa, adhere to the Home Office regulations (as updated).

We comply with our obligations under the Data Protection Act 1998 in relation to the protection of your data.

The parties irrevocably agree that the English courts have exclusive jurisdiction to settle any dispute arising out of or in connection with these terms and conditions.