Policies
This page is where you’ll find all the essential policies, standards, and commitments guiding how we support our applicants and students, and collaborate with our partners.
Our policies are designed to foster a fair, transparent, and supportive learning environment, ensuring every student enjoys a consistently high-quality experience.
This page brings together all relevant policies in one convenient place, connecting you with both QA Higher Education and Ulster University guidance. Whether you’re looking for information on assessments, wellbeing, safeguarding, raising concerns, or data protection, you’ll find clear answers here.
Our goal is to keep you informed, confident, and supported throughout your studies. These policies ensure fairness, uphold academic standards, and protect your rights and responsibilities.
Feedback
Together, the University and our partners at QA Higher Education aspire for you to have a positive experience during your application process, and time studying with us as a student and feedback is important to us.
If you have feedback, whether positive or something we didn’t get right and you would like to raise an issue with us, please contact the QA Higher Education team using the details below:
Email: qahe.haveyoursay@qa.com.
Accommodation
Our Accommodation Guide helps you understand your housing options and supports you in finding a safe, comfortable place to call home during your studies.
Admissions
Our Admissions Policy outlines what we look for, how we make decisions, and how we assess applications fairly and transparently.
Attendance and Engagement
Our Attendance and Engagement Policy is here to help you stay connected with your studies and feel supported along the way.
- QAHE Ulster University Attendance and Engagement Policy for Home/EU Students
- QAHE Ulster University Attendance and Engagement Policy for International Students
Care Leavers
We provide caring, dedicated support to help care leavers settle into university and thrive.
Changes to Programmes
Our Changes to Programmes Policy tells you how we will keep you informed and supported whenever updates are made to your course.
Complaints
Our Complaints Policy explains how to raise concerns and the fair process we follow to resolve them.
Criminal Convictions
Our Criminal Convictions Policy explains how we assess disclosures fairly and sensitively.
Data
Data policies outline how we protect personal information and meet our legal and regulatory obligations.
Equality, Diversity, Inclusion and Student Support
Our EDI and Student Support policies help us create a welcoming and supportive community for everyone.
- Caring Responsibilities Policy
- Equality and Diversity Policy
- Mental Health Support Policy
- Pregnancy, Maternity, and New Parent Policy for Students
- Reasonable Adjustment Policy
- Religious Observance Policy for Students
- Trusted Contact Policy
- Disability Policy
Fitness to Study
Our Fitness to Study Policy explains how we support you if personal or health issues begin to affect your studies.
Freedom of Speech
Our Freedom of Speech policy sets out how we protect everyone’s right to lawful free expression while still maintaining a respectful environment.
Prevention of Bullying, Harassment, Sexual Misconduct, and Relationship Abuse
This policy explains how we help keep our community safe and supportive and guides you to the right support if you ever feel unsure or need advice.
Refunds and Compensation
These policies outline when you may be eligible for a refund or compensation and guides you through the simple steps to access support.
Safeguarding and Prevent
Our Safeguarding and Prevent policies explain how we keep our community safe, supportive, and inclusive, and how you can seek help if you ever need it.
Scholarships and Bursaries
Our Scholarship, Bursaries, and Discount Policy explains who can apply and how payments work.
Student Disciplinary and Code of Conduct
Our Student Disciplinary Policy and Student Code of Conduct work together to support a positive, respectful community and help guide students in upholding the standards we all share.
- QAHE Respect for All – incorporating the Student Disciplinary Procedure and Student Code of Conduct
International Student UKVI Policies
- QAHE Policy Change in student visa status
- QAHE Policy CAS extension (In and Out of Country)
- QAHE Policy Compliance Right to study checks
- QAHE Policy Dissertation from home country
- QAHE Policy Emergency Travel Policy
- QAHE Policy Graduate Route Reporting process
- QAHE Policy Leave of Absence
Ulster University Policies
Here you can access all Ulster University regulations, procedures and policies and your university student portal.
- Ulster University Policies
- Ulster University Student Portal
Other policies and terms
- QAHE Corporate Policies – for all QAHE Corporate Policies
Terms and Conditions
Previous Terms and Conditions
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- Terms and Conditions for Entrants from June 2023 to January 2025
- Terms and Conditions from Entrants from April 2018 to May 2023
- Final PG Programme Regulations 2024
- Final UGIM Programme Regulations 2024
- Ulster University Regulations