The Compliance Team

1. Choose a visa

Your course length, type of course and place of study affect which visa to apply for.

1. A Standard Visitor visa lets you do a short course of study that lasts no longer than 6 months.
2. A Short-term Study visa lets you come to the UK to study an English language course that is over 6 months and up to 11 months.
3. A Student visa is usually for a longer course. You must be sponsored by a licensed college or university and have a confirmed place. You may be able to do some work on this visa.

2. Prepare your application:

It is best to allow at least 6 months before your course start date to apply for a Student visa. The document checklist in your application will explain what you need to provide. You can apply and pay for most visas online.

• If you have dependants who want to come to the UK with you, each person will need to apply and pay separately. There is a fee for each visa.
• The fee depends on which visa you apply for. The fees are the same for each family member who applies to come to the UK with you.

2.1 Pay for healthcare

You’ll need to pay the healthcare surcharge as part of your application if you’re:

• applying for a visa to work, study or join your family
• applying to stay for more than 6 months
• not applying to live permanently in the UK

2.2 Proving you do not have tuberculosis (TB)

If you’re coming to the UK for more than 6 months, you might need to have a TB test for your visa application. Click here to Check if you’ll need a TB test. If you do, you must provide a certificate showing you do not have TB with your visa application.

3. Proving your identity

You’ll need to prove your identity and provide documents to show your eligibility. The process depends on where you are from and what type of passport you have. You’ll find out if you need to go to an appointment or use the smartphone app when you start your application.

You’ll either:

1. go to an appointment at a visa application centre (see section 3.1)
2. use the ‘UK Immigration: ID Check’ smartphone app (see section 3.2)

3.1 Booking your appointment

You may have to travel to get to your nearest visa application centre (this could be in another country). If you do not prove your identity within 240 days of submitting your application online, you will need to start a new application. You can choose to use a standard service or to pay extra for optional services. Please be aware, paying for optional services does not mean your application is more likely to be successful.

3.1.1 Standard services:

Most visa application centres offer free appointments. In some locations you’ll need to pay £55 for a standard appointment. You can choose to travel to a different visa application centre with free appointments, but you’ll need to pay your own travel costs. You may be able to either:

• upload your evidence before your appointment
• bring your evidence to your appointment and have it scanned there for a fee

The document checklist in your application will explain what to provide. Visa application centres will usually keep your passport while they process your application, they may also keep your documents too.

3.1.2 Extra optional services:

You can choose to pay for an appointment, for example if you want to book it for a specific date and time. You may also be able to choose to pay for other extra services, such as:

• getting your documents scanned instead of doing this yourself
• keeping your passport while your application is processed

Paying for optional services does not mean your application is more likely to be successful.

3.2 If you need to use the ‘UK Immigration: ID Check’ smartphone app

You’ll be asked to use the ‘UK Immigration: ID Check’ app to scan your identity document and submit a digital photo of your face. You will need to scan and upload documents that show your eligibility as part of your online application. The document checklist in your application will explain what to provide.

4. Getting a decision on your application 

 You’ll get a letter or an email with the result of your application. It will explain what you need to do next. If you have not received your email, check your spam or junk folder.

4.1 If your application is successful

You’ll be given either:

1. a sticker (called a vignette) that goes in your passport – if you gave your biometric information at a visa application centre
2. access to view your immigration status information online – if you used the smartphone app to prove your identity

The vignette or online immigration status information will show:

• what you’ve been granted (for example, a student visa)
• the dates your visa is valid (start date and end date)
• the conditions of your visa

4.1.1 Your visa conditions

The conditions say what you can and cannot do in the UK. For example, they might say:

• ‘No access to public funds’ – you cannot claim benefits
• ‘No work’ – you cannot take paid or unpaid work in the UK
• ‘Restricted work’ – you can only work for your sponsor

4.1.2 Getting your vignette

If the visa application centre kept your passport, they’ll either:

• send it to you with the vignette inside – if you paid for this service when you applied
• ask you to collect the passport and vignette

If you kept your passport, you’ll need to take it to the visa application centre to collect your vignette. If you’re a national of Kuwait, Oman, Qatar or the United Arab Emirates and you applied for an electronic visa waiver this permission is sent to you electronically (you do not receive a vignette).

4.2   If there’s an error in your vignette…

If you notice an error in your vignette, you should contact your visa application centre immediately to correct it before you come to the UK. If you notice the error after you’ve arrived in the UK, you must report it to UK Visas and Immigration (UKVI) within 3 months of arriving or you’ll need to make a new application.

4.3 Getting a BRP (biometric residence permit)

If you get a vignette and you’re coming to the UK for more than 6 months, then you have to collect a biometric residence permit (BRP) after you arrive. You must do this before the vignette sticker expires or within 10 days of arriving in the UK, whichever is later. You choose where to collect your BRP from during your application.

When you get your BRP, check the details are correct. If your name is long it may appear ‘cut off’. This is not a mistake – it is because there is limited space on the BRP card. However, if there’s a spelling mistake, you must report it. You need to report any errors in your BRP within 10 days of collecting it.

4.4 If you get access to your immigration status information online

You’ll be able to view your immigration status information online. You can also use the online service to share your immigration status information with others, for example employers or universities.

Some government organisations and public authorities will be able to access your immigration status information, for example when you travel through the UK border. You will not get a vignette or a BRP.

5. If your application is refused

You’ll get a letter or an email explaining why your application was refused. Your passport will be returned if it was kept as part of your application. Your refusal letter will explain if you have the right to either an:

• administrative review
• immigration decision appeal

6. Change or cancel your application

If you want to change something in your application after you’ve sent it contact UK Visas and Immigration (UKVI) You can ask to cancel your application. Your fee will only be refunded if UKVI has not started processing your application.

If you want to visit the UK

Apply for a Standard Visitor visa to visit the UK for up to 6 months. For example:

• for a holiday or to see family and friends
• for a business trip or meeting
• to do a short course of study

You must apply for a Marriage Visitor visa if you want to visit the UK to get married or register a civil partnership.

If you have a visitor visa you cannot take a job in the UK.

You may be able to pay for a faster decision on a visa or settlement (‘indefinite leave to remain’) application if you’re applying from inside the UK. Click here to see which visa applications can be fast tracked -> Fast track visas

Applying for someone else

You can apply for a visa for someone else. For example, a relative overseas who does not have access to a computer or your child, if they cannot apply for themselves.

You must get permission from the person you’re applying for, or written permission from their parent or guardian if the applicant is under 18. Enter the applicant’s details into the form, not your own.

What documents are required for enrolment?

Before enrolment, you will need to complete the online pre-enrolment process. A link to complete this will be sent to your email address. During this process, you will be asked to provide personal details and information about your course. You will also be asked to upload documents that will be checked during your in-person enrolment. This includes your passport and BRP (Biometric Residence Permit), if you have already received it. Please note that your in-person enrolment can still go ahead if your BRP has not arrived yet.

Where do you upload your documents for enrolment?

In your pre-enrolment email, you will receive a link to CAS Shield, where you should upload your documents. You will need to upload the front and back of your BRP and your stamped vignette page, showing the date you entered the UK.

How do you update your contact details?

To update or change your contact details, including your UK address, UK phone number and personal email address, please log in to your student portal (Quercus) and go to the address section, where you can edit these details. You can access this using the link included in your online enrolment email.

What should you do if you have issues logging in to your student portal or CAS Shield?

If you are unable to log in to your portal or CAS Shield, please use the ‘forgot password’ option first. A reset link will be sent to your recovery email address so you can choose a new password. If you are still unable to log in, please contact Student Services, who can help reset your student portal account.

Following enrolment, if you are unable to login into your blackboard, please contact ulsterportalenquiries@qa.com.

As your Student visa sponsor, Ulster University must fulfil several UKVI obligations in order to sponsor you to study in the UK, including:

• Regularly review our processes for assessment, recruitment, enrolment, monitoring and reporting to ensure they meet UKVI standards and are updated accordingly.
• Act honestly in all dealings with the Home Office.
• Act with integrity as a genuine education provider.
• Take responsibility for all students we sponsor under the Student visa route, including doing all we can to ensure that prospective students are genuine students who can comply with the UK Immigration Rules, and that students enrol, comply with the conditions of their leave, and complete their course.
• Ensure that concerns about the conduct and integrity of students sponsored under the Student visa route are treated consistently with those of other students, including taking appropriate action where students are found to have used deception to gain an advantage in their studies.
• Keep copies of each student’s current passport, visa, and historic and current contact details in our records.

We must notify UKVI if:

• Anything we have reported through SMS is incorrect, and explain why it is incorrect.
• A student has received a visa refusal.
• A student has not enrolled.
• We become aware that any student we are sponsoring has been granted leave with incorrect conditions, for instance if they have mistakenly not been granted permission to work.
• There are any changes in circumstances, such as withdrawal, a change of course, a change of study location, a work placement, or a change of visa.
• There are any changes that affect the Student visa licence.

Comply with all aspects of the Immigration Rules and sponsor guidance, and support immigration control, including taking steps to ensure that every student at QAHE has permission to study in the UK throughout the whole period of their study.

Students with a Student visa are expected to engage fully with their studies, comply with the University Attendance Policy, report any change in circumstances, access resources on Blackboard, submit all required coursework, and demonstrate both the ability and the intention to progress and succeed in their programme of study.

When you receive your Confirmation of Acceptance for Studies (CAS) letter, you must check that all the details are correct, including your personal details, programme of study, course length, fees, any discounts (if applicable), and any payments you have made. If you find any incorrect information, you must report it before submitting your visa application by replying to the email through which you received your CAS letter.

You must apply for your visa as soon as you receive your CAS letter. Once you receive your Student visa, you must travel to the UK in time to complete enrolment.

You should bring your Appendix D documents with you. These are the documents you submitted to obtain your CAS and your visa.

If you applied for your Student visa in the UK

Before enrolment, you must complete your online pre-enrolment. Communications will be sent to the personal email address you provided to us. You must also upload copies of all Appendix D documents to CAS Shield, such as evidence of your visa application and your BRP (front and back) once you collect it from the Post Office.

If you applied for your Student visa outside the UK

Before enrolment, you must complete your online pre-enrolment. Communications will be sent to the personal email address you provided to us. You must also upload copies of all Appendix D documents to CAS Shield, such as evidence of your visa application, your vignette (the visa page in your passport), your stamped vignette (showing the date you arrived in the UK), and, once you arrive in the UK, your BRP (front and back) after you collect it from the Post Office.

Biometric Residence Permit (BRP) – This must be collected from the Post Office you selected when you submitted your visa application. The BRP must be collected as soon as you arrive in the UK. If your BRP contains incorrect details, you must report this to UKVI within 10 days.

• Spelling of your name
• Date of birth and place of birth
• Nationality
• Type of permit – ‘Student’
• The date it expires corresponds to your course length.
• Signature
• Gender

• The visa is sponsored by Ulster University – you can find the sponsor licence number on your CAS letter.

If your BRP expires on 31 December 2024

You do not need to tell UKVI if your BRP expires on 31 December 2024 but your immigration status (for example, your visa) allows you to stay longer.

You will not need a BRP from 1 January 2025. You’ll be able to prove your immigration status online, without a BRP.

UKVI will update their information on how to prove your immigration status in early 2024.

You do not need to do anything; your immigration status will not be affected.

Working Hours

As a Student visa holder, your visa was issued for the purpose of full-time study in the UK, and you should ensure that your studies are always your priority. You can work up to 20 hours per week during term time and full-time during your official holidays. Please refer to the academic calendar provided to you.

Change of Circumstances

The sponsor must ensure that all prospective students comply with the Immigration Rules. Students must abide by the terms of their visa and should report any change in circumstances to the University at ulstercompliance@qa.com.

• Update the University with your contact details. You can do this through the QA student portal using the same link you used to complete your online pre-enrolment. If you cannot find the link, please request it by email from Student Services at studentservices@qahighereducation.com.
• Inform the University of any change to your visa (for example, if you switch to a Skilled Worker visa).
• Inform the University if you renew your passport.
• If your visa or BRP is lost or stolen, you are required by the Home Office to apply for a replacement at an additional cost and provide a copy of your new BRP to the University.

You should inform the Home Office

You must complete the change of circumstances form to report any other changes, including:

• your contact details
• changes to your legal representative’s details
• dependent family members’ details
• if you separate from your partner
• if you receive a criminal conviction
• if any of your children stop living with you

Other important points

• Do not attempt to apply for ‘public funds’, including welfare and local authority housing benefits as you are not eligible.
• You must Keep up to date with tuition fee payments.

Engagement

Students must attend all timetable classes and engage academically with their studies in line with our attendance policy.

If you have a Student visa, we are required to monitor your engagement with your course. This includes attendance at seminars, lectures, workshops and exams, as well as the submission of coursework. If you are experiencing any difficulties, you should speak with your supervisor as soon as possible so they can help you resolve any issues. You can also contact our ACE team, who specialise in helping students develop their academic skills, at ace@higheducation@qa.com.

If you fail to attend contact points, you will be contacted by the Compliance Team and asked to provide an explanation for your absence, along with evidence covering the full period of absence (for example, a medical certificate). If you miss further contact points, we will arrange a meeting with a member of the Compliance Team to discuss any issues you may be experiencing. This is intended to support you and help you access relevant assistance with your studies. If our concerns are not addressed, the meeting is not attended, or you have already missed too much to continue your course, there may be implications for your visa status. If we determine that you are not engaging appropriately with your studies, we are required by UKVI regulations to withdraw sponsorship of your visa.

You should make every effort to continually progress on your course and successfully complete your programme, within your visa timeframe if not sooner.

Please click here to view our Attendance policy.

As per UKVI regulations, we must withdraw student sponsorship if you are not actively engaging with your studies.

• If you fail to enrol on your course.
• If you fail to re-enrol on your course when required.
• If you are out of study for 60 days.
• If you are out of study for 4 consecutive weeks and have already had a resit, meaning you will not be able to complete the programme within the timeframe of your visa.
• If you do not pay your tuition fees and are withdrawn from the programme by the Finance Department.
• If the Exam Board codes you to retake modules only from the second semester, meaning you will have one semester without engagement.
• If you withdraw from the programme or interrupt your studies (leave of absence).
• If you breach your visa conditions, for example by working more than 20 hours per week during term time.

If you are unable to attend classes or would like to defer or interrupt your studies, we recommend that you request a leave of absence.

To request a leave of absence (LOA), you will need to contact the Registry Team at QAHE.Registry@qa.com. The Registry Team will send you an LOA form to complete. Normally, a leave of absence must be taken for a full academic year. The Registry Team will inform you when you are expected to return.

Please note that an LOA must be approved by the Compliance Team, who will advise you of the implications for your visa. You will need to provide supporting evidence, where applicable, to the Compliance Team at ulstercompliance@qa.com explaining why you are requesting a leave of absence so that we can advise whether we may be able to issue a new CAS from overseas at a later date. Each case is assessed individually.

If you take a leave of absence, we must withdraw your student sponsorship. This means that UKVI will curtail your current permission to stay. Once UKVI processes the withdrawal of sponsorship, they will contact you and you will be given 60 days to either leave the UK or make an application for further leave to remain under a different immigration route. If you are unable to leave the country, we recommend that you contact an immigration adviser or solicitor to find out which other visa routes may be available to you.

When you are ready to resume your studies, if you do not have alternative permission that gives you the right to study, you will need to return home and request a CAS and visa from overseas. You will need to ensure that you meet all UKVI requirements, including the financial requirement that you can find here, at the point you request a CAS.

UKVI guidance is clear that if you will be out of study for more than 60 days and are no longer able to complete the programme within the timeframe of your visa, we are required to withdraw sponsorship.

If you choose not to take a leave of absence, it is important that you engage fully with your studies, as non-engagement will lead to withdrawal of sponsorship, and we may be unable to issue a CAS at a later stage if this is required for you to complete the programme. Please read our attendance policy.

If you are considering making a complaint we strongly advise you to raise the issue informally with the relevant member of staff most concerned with the issue, it is anticipated that most complaints will be resolved at this stage. However, if we are unable to resolve the issue informally you can pursue a formal complaint. Please see QA Higher Education Complaints Procedure for the Complaints Policy and form.

Where to Collect Your BRP

What is your BRP?

Your Biometric Residence Permit (BRP) is an important form of identification that confirms your identity and your right to study at the University. You will also need to show it at your face-to-face enrolment appointment with the Compliance Team.

How to collect your BRP?

If your immigration application is successful, your decision letter will tell you where to collect your BRP. This will usually be a named Post Office with a full address.

When can you collect your BRP?

Your BRP will be ready to collect after you have been in the UK for 10 days.

Do you need to bring anything when collecting your BRP?

Yes. You must bring either your passport or your travel document with the vignette sticker, as this will be used to confirm your identity and valid entry into the UK.

You will need to switch to your eVisa by January 2025. Please click here to find out more.

BRP Issues

Your Biometric Residence Permit (BRP) is an important document issued by the Home Office (UKVI) as evidence of your immigration permission. Please keep it safe. If it is lost or stolen, you will need to report this immediately.

Lost or Stolen BRP

1. If your BRP has either been lost or stolen, you need to report this to UKVI. You can find more information and report it via the below link.
   Biometric residence permits (BRPs): If your BRP is lost or stolen – GOV.UK (www.gov.uk)
2. You will also need to report the loss or theft of your BRP to the Police. You can do this by visiting your local Police station or calling them by dialling 101.
3. Within 3 months of reporting to UKVI, you must apply for a replacement BRP. You can do this via the below link.
   Biometric Residence Permit Replacement Service (visas-immigration.service.gov.uk)

Error on BRP Card

If you believe that there is an error on your BRP card, you must report this to UKVI within 10 days of collecting it. You can do this via the below link.

Biometric residence permits (BRPs): Report a problem with your new BRP – GOV.UK (www.gov.uk)

If you are unsure, please contact us and we can discuss this with you.

Visa Expires on 31 December 2024

Please note that if your BRP expires on 31st December 2024 but you are aware it should be longer, this is not an error.

From 1st January 2025 you will be able to prove your immigration status online without a BRP.

UKVI should contact you on how to update your BRP in early 2024. Otherwise, you do not need to do anything and your immigration status will not be affected.

BRP Sent to Ulster Main Campus (Belfast)

If you have accidentally requested for your BRP to be sent to the University’s main campus in Belfast, please inform us immediately. We may be able to arrange for it to be sent to your correct campus.

Where can I collect my Student Card?

What is my Student ID Card?

Your Student ID card must be always kept on you while attending the university. It will be required to enter the university and will contain your student ID number, which will be necessary to access your student resources.

Where can I collect my Student Card?

Your student ID card can be collected from the Student Services Desk.

When can I collect my Student Card?

You can collect your Student ID card once you have attended classes for 2 weeks. It is important to maintain good attendance during your first 2 weeks of classes, otherwise your ID card may be delayed.

Help to Find Accommodation

If you are struggling to find accommodation, our accommodation team is here to help. Please contact them via email at QAHEAccommodation@qa.com.

How can I Change my Programme or Campus?

Change of programme

If you are thinking about changing your programme, there needs to be a valid reason to make this request.

Please be aware that you will usually only be permitted to change to a programme if its duration is the same as, or shorter than, the programme you are currently enrolled on.

Approval of the request is subject to space availability.

You will be required to contact our Finance Team to understand the financial consequences of this change, as this change may apply additional fees or an admin charge. You can contact our Finance Team via email: QA.UlsterFinance@qa.com

You will need to confirm to the compliance team by writing that you understand the financial implications of this change and you still wish to proceed with your request.

In order to proceed with your request, it must be approved by all relevant departments such as Compliance, Registry, Finance and Academics.

If you wish to drop your Advanced Practice module – All of the above information is applicable in this case. Please note that if you proceed with this request, as soon as you pass your modules of your 1^st and 2^nd semester, you will go straight to dissertation which means that you will not be eligible for the holiday.

We have a duty to report this change to UKVI; when you complete your programme (without AP) and if this is earlier than your normal course completion date, we are required to report to UKVI that you have completed the programme earlier than expected, which may lead to a curtailment of your current visa.

If you have successfully completed the programme, and your intention is to apply for a Graduate Route scheme, if your student visa is still current (you have not received a curtailment letter, or if you have there is still time on your curtailed leave), you will still be able to make the application for the Graduate Route.

Change of Campus

Please note that change of campus is subject to the above information.

We will check whether, at the time of your CAS application, you had enough funds to live in Birmingham or London, depending on the campus change you are requesting.

For example, if you want to change from the Birmingham campus to the London campus, but you did not demonstrate that you had enough funds to pay your fees and living costs in London at the time of your CAS application, your request is likely to be declined.

For any further queries, please contact our Registry Team via email: QAHE.Registry@qa.com

When can students work full-time?

According to UKVI regulations, students are only allowed to work full-time during their official vacation period or after they have submitted their final assessment.  For confirmation of your vacation periods, please refer to your academic calendar. During term time, including the resit period (students will have revision sessions), students are allowed to work 20 hours per week.

A letter authorising full-time work is unnecessary during your official holiday period. It’s important to note that travel or engaging in full-time work is only sanctioned within the dates specified on your academic calendar.

Should you choose to work full-time or travel during your designated holiday period, it’s crucial to know that employers or immigration officers may request documentation verifying your visa status and work authorisation. Your student portal provides access to your term letter and academic calendar, both of which serve as valid documentation for full-time work or travel during official holiday periods.

Once you have completed your coursework and entered the holiday period, you are permitted to work full-time. For travel or full-time work purposes post-course completion, please consult your CAS statement.

It is important to note that if you fail any modules and need to resit them, you will not be eligible for a holiday period. Your term letter confirms your current student status at Ulster University and your Student visa status. The academic calendar is also a useful reference for checking approved holiday periods for international travel and full-time work.

How to Request Letters

Letters that students can request from the Student Advice & Support Centre

There are different kinds of letters our students can request from Student Services– Holiday, Term Letter, Emergency Travel Letter, Bank Letter and Council Tax Letter.

Please contact our Student Services team to request these.

Travel Letters can only be approved by Compliance if the dates fall during your official academic holiday period – this can be found in your academic calendar (Term Letter). Please note once your letter has been approved, it will be uploaded onto your student QA Portal and you will be informed by Student Services of this.

Your Term Letter can be found on your student portal and can be provided to confirm your status as an international student and prove your right to work to an employer.

A Council Tax Letter can be provided to your local council to prove your student status and exempt you from paying council tax.

The Bank Letter can be used to set up a UK bank account.

Emergency Travel Letter

You can request an emergency travel letter during your term time if you need to leave the UK due to an urgent family matter. Please fill out an emergency travel request form here.

We aim to review your request within 2 working days. Please note, we would need your Course Director’s approval before issuing any emergency letters.

Once your letter has been approved, you will be notified by the Compliance Team.

Who should I contact if I have welfare issues?

Our Safeguarding, Student Life & wellbeing Service are here to support your well-being during your studies. The team can provide a package of holistic support to meet each student’s needs, offering services such as counselling, support for students in financial hardship, support for pregnant students, as well as support for other welfare issues.

Please email them at qahe.welfare@qa.com or call 0121 756 9578.

Resit and Retakes

Resit/Retakes are decided by the Exam Board that convenes according to pre decided dates. If an Exam board gives you an academic code that necessitates a resit/retake, you would be provided with a CAS Extension if eligible.

Who should I contact to find out my results?

For queries around your results, please contact your Academic Team below:
uuacademicenquiries@qa.com

Please note they aim to respond to queries within 5 working days.

Graduate Work Visa

Graduate visa gives you permission to stay in the UK for at least 2 years after successfully completing your course.

In order to be eligible to apply for a Graduate visa, you should have received Grade S1, meaning that you have successfully completed the course taken with your current Student visa or Tier 4 (General) student visa, having passed all modules. If a student exits their course with a lower award before their course end date, the university is obliged by UKVI to withdraw the student and they would not be eligible to apply for a Graduate visa.

You can only apply for a Graduate visa after completing your course and your student visa must still be valid when you make your application. You should have no outstanding fees. You should have already provided your immigration documents, eg. Stamped Vignette and BRP – these will be requested from you if the documents on our records are not up to date. Graduate visa applications must be made from within the UK.

Please see the link for more information – Graduate visa: Overview – GOV.UK (www.gov.uk)

How can I get a Course Completion Letter?

What is a course completion letter?

A course completion letter is a letter of completion stating that you have finished your course. This can be provided to your employer in order to work full time, free of charge. Once you have received your official exam board decision you can request for this letter. You need to have no outstanding fees to be eligible for a course completion letter.

Please note a transcript can be requested, however this is not the same as a course completion letter. You need to hold your original transcript before you can request for a replacement transcript. This will be processed at a charge which is listed on the website.

How can I get a course completion letter?

To request for a course completion letter, you will need to contact the graduation team. Their email address is Graduation@qa.com. You will be sent a link to the Ulster University website, click the option for a letter of confirmation – if you attended Birmingham or London campus. You will then be asked to complete the details required on the form. It can take approximately 2-3 weeks for the letter to be processed. Completion letters are handled by Ulster University directly, so if you have requested for a completion letter, please allow enough time for the University to provide this. The letter will be sent as a PDF to your email address.

How can I Withdraw from the Programme?

Please note that once you submit a leave of absence or decide to withdraw from the programme, we are also required to withdraw your student sponsorship.  This means that the UKVI will curtail your leave and you will be given 60 days to either leave the UK or make an application for further leave to remain in the UK. You will need to send us evidence of this (e.g., boarding pass, copy of passport with entry stamp, app of new visa application)

If you still wish to proceed with withdrawal you will need to contact our Registry Team directly via email: QAHE.Registry@qa.com