Date Published: 16 March 2020
Last Updated: 11 September 2020
The wellbeing, health and safety of our students, staff and communities remain our top priority.
The UK Government is closely monitoring the Covid-19 situation and is taking action, in the UK and overseas.
We will continue to update this page as we receive further guidance from Public Health England (PHE) regarding the situation in the UK.
Here is where you can find the latest information on what steps we are taking at the London and Birmingham branch campuses and any changes to our operations and/or teaching delivery.
Student Finance England Funded Students
We have been informed by Student Finance England that applications for students progressing from one academic year to the next are still being assessed. Please submit your application online as soon as possible as during this period Student Finance England will experience delays assessing applications.
If you are having difficulty in contacting Student Finance England and you have questions regarding your application, please contact the University Finance Team on 0207 656 8450 or email us on QAHEfinancesupport@qa.com.
Will tuition fee and maintenance loans be processed and paid as normal?
Generally yes. The Student Loan Company are continuing to pay maintenance and tuition fee loans in the amounts students expected, based on their previous assessment. Student Finance England however reserve the right to request further evidence to support claims for funding at any time.
Will my tuition fee allocation change as a result in my programme moving to online learning?
Tuition fee payments will not alter as a result of changes in delivery, as the course is deemed to be completed based on the original course intention.
Teaching delivery updates
To keep up to date with the latest changes to your teaching delivery, please visit the QA Higher Education website
We will update our list of key sites below with a status to make it easy for you to keep up to date with any changes.
We are currently working on our campus reopening plans.
London branch campus: This campus is closed until further notice.
Birmingham branch campus: This campus is closed until further notice.
Advice and guidance
- QA Higher Education website – for up to date information about the steps that QA are taking on campus and FAQs for you
- Public Health England website – for the most up to date information on coronavirus, when to self-isolate and the latest guidance from the UK Government
- NHS coronavirus page – for questions about the virus, how to avoid catching and spreading germs and if you have specific concerns
- FCO (Foreign & Commonwealth Office) website – for advice regarding any necessary precautions you may need to take if you are planning on travelling outside the UK
What action are you taking?
We are following guidance issued by the government and Public Health England. As the situation develops we will continue to update this page and notify anyone affected by changes.
You can find more information about the steps QA are taking here.
I have been advised to self-isolate by the NHS, who should I inform?
If you are a student studying with us, please contact us at firstname.lastname@example.org so we can ensure the right support is in place for you.
You can inform us using our form on the QA Higher Education website.
More information about who needs to self-isolate is available on the NHS website.
I’m worried about my Tier 4 visa?
The UK Government has published new guidance on immigration provisions made by the Home Office for individuals in the UK who are concerned about their Tier 4 visa. Please contact our Compliance Team who will be able to discuss this with you.
There is also a Coronavirus Immigration Helpline:
Call: 0800 678 1767 Monday to Friday, 9am to 5pm GMT
I’m supposed to re-enrol for my next year of study – is that going ahead?
One of our priorities is to ensure that we are minimising any disruption to learning for our students. This includes students who are due to resume their studies.
Our team have been working hard to make sure we have all of the systems in place to support you on your return.
We are currently working on our re-opening plans. We will continue to keep you informed of our plans and what they mean for your studies.
We are putting plans in place, ready for when your studies resume to ensure we provide a safe and welcoming environment for you to enjoy.
As enrolment draws closer, you will receive enrolment instructions via email – please continue to check your emails. Once you have re-enrolled, your core teaching will be delivered online and we plan to offer some opportunities for you to engage in supplementary small group face-to-face teaching, continuing to follow social distancing measures as required and inline with any Tier 4 visa requirements for international students. We will continue to review these measures with a view to transition your teaching back to campus-based teaching as soon as practical and safe for us to do so, following Government guidance throughout.
Alongside all online learning platforms and resources, you will also continue to have access to all of our support teams, including the ACE Team, Careers and Welfare, either online or on-campus, as you progress through your studies with us.
Please continue to check your university email for updates from us regarding re-enrolment and teaching delivery methods.
How will I be taught?
Whilst social distancing rules remain in place, we’re ensuring you can still access as much support as possible, online, and on-campus from September.
Our plans include:
- Some on campus teaching opportunities where possible and it is safe and practical, taking in to consideration any social distancing rules
- Delivering courses using live online classes, with the opportunity to supplement these with face-to-face teaching where possible
- Opportunities for students to interact with teachers and fellow students, either online or face-to-face where possible
- Our academics will use a range of virtual teaching tools to deliver engaging and challenging online learning and teaching
- Access to a mix of online learning resources and your Virtual Learning Environment (VLE) 24/7, via your mobile, laptop or computer
- Access to all of our support services, either online or on campus, allowing you to access library materials and resources, study advice from our ACE Team, careers support, and pastoral support from our Welfare Team
Please continue to check your emails as we will continue to send you information regarding your teaching via email.
What are my options if I do not want to accept the changes to my course for 2020-21?
As a result of the Coronavirus (Covid-19) pandemic it has been necessary for us to make a number of changes to the way courses operate. This includes moving to a model where some teaching is delivered on campus and some is delivered online, and changes to other aspects of the student experience such as the social spaces that will be open. We are aiming to offer a learning experience that is equivalent to the experience we offered before the pandemic.
When you come to re-enrol for the 2020/21 academic year, we will ask you to confirm that you understand the changes that we have communicated to you. We will also ask you to accept the changes as changes to your contract with us. If you are not happy to accept the changes in this way and would like to discuss available options in more detail, please contact the following:
Prospective students: contact us here
Current students: your programme leader
What IT hardware/software will I need to be able to study online?
Recognising that some or all of your study will be online you will need to access the University’s resources via internet.
As such you should have:
- Access to a computer (desktop/laptop) that is less than 5 years old
- Speakers/headphones/earbuds for listening to audio or videos presented
- A webcam
Our online sessions can be accessed via smart phone, but it is recommended that you have access to a tablet/laptop or a PC for ease of use and completing assessments.
You will also need access to a stable internet connection. You will be given access to Microsoft Office 365 once you are registered on your programme, free of charge.
If you have any queries or concerns around the equipment you plan to use, don’t hesitate to contact our very helpful ACE Team for advice at ACELDN@qa.com.
I’m not currently in the UK, will I need to quarantine?
The UK Government regulations currently require many travellers arriving from overseas to self-isolate for 14 days. Should you need to self-isolate, you will not be able to attend classes on campus so please consider this when planning your travel to the UK. We recommend that you continue to monitor the UK Government guidance as this also includes a list of countries exempt from the self-isolation requirements and we will continue to keep you updated too.
Can you help me organise accommodation?
If you would like help finding, booking, and organising accommodation for your studies, the QA Higher Education Accommodation Service is here to help. Complete your details using an online form here and one of the team will contact you to discuss your options.