Last updated: 19 August 2021

Ulster University is building maximum flexibility and agility in a response to the COVID-19 pandemic and is here to ensure that no matter the challenges, we will continue to deliver the best possible experience for students on-campus and online. We are committed to supporting and keeping your education and careers on track and on schedule.

We are sure you will have a lot of questions about what studying with Ulster University in London or Birmingham will be like. We have addressed a number of questions below and will continue to update this page with our plans. Our plans are based on Government guidance, public health advice and robust risk assessments that will be regularly reviewed and updated in that context.

Our individual and collective commitment, consideration and vigilance can make all the difference as we work together to stay safe.

Your Questions Answered

We continue to follow Government guidance regarding teaching and are committed to ensuring your ongoing access to learning. From September 2021 we plan to implement a phased return to the London and Birmingham campuses. We intend for the delivery of your programme to be face-to-face on-campus learning, with online learning activities.

We are following all health and safety processes necessary to provide our students with a safe and welcoming environment for you to enjoy.

Our plans include:

  • Welcoming you as you become a member of our vibrant and supportive student community
  • On-campus teaching and support, academically and personally to ensure that you make the most of all that University life has to offer
  • Your programme will be delivered face-to-face on-campus
  • You will be able to interact with your teachers and fellow students, either online or face-to-face following Government guidance
  • Access to a mix of online learning resources and your Virtual Learning Environment (VLE) 24/7
  • A dedicated learning support team
  • Bookable private study spaces available on campus
  • Access to all of our support services, on-campus and online, allowing you to access library materials and resources, study advice from our ACE Team, Careers support, and pastoral support from our Welfare Team
  • A social programme of activities to enable you to meet your fellow students, online, and in-person when possible

Please continue to monitor our FAQ pages on our website for more information. Please be assured we will be contacting you individually with important updates, so please do continue to check your emails.

Recognising that some of your learning activities and resources will be available online, you should have:

  • Access to a computer (desktop/laptop) that is less than 5 years old
  • Speakers/headphones/earbuds for listening to audio or video presentations
  • A webcam – many laptops have these inbuilt
  • A stable internet connection

You will be given access to Microsoft Office 365 once you are registered on your programme, free of charge.

Yes. Our accommodation support team will be happy to help.

You can find much more information on the QA Higher Education website.

If you would like to speak to someone, please contact QAHE.accommodation@qa.com or 0203 6276101.

This guidance is subject to change and therefore we recommend that you check the latest Government guidance here before you travel. The latest Government guidance will specify how and for what period you will need to self-isolate when travelling to the UK. It may also include advice which is specific to you based on the country you are travelling from, together with guidance on how to travel safely from the airport. Please note that this guidance is subject to change so we recommend that you check regularly.

If you are travelling to the UK to join us, please complete this online form with your travel information. This will allow the team at QA Higher Education to know when you are arriving and gives us the opportunity to provide any additional advice, guidance and support before and upon your arrival to the UK.

If you are travelling to the UK from the EU, please make sure you have consulted the relevant guidance regarding the UK and EU transition. You can check more information on our webpage here.

It is important that you follow the Government’s guidance when travelling into the UK, especially if you are travelling from or through a country that is on the red list. The UK has red listed countries that pose a high risk to spreading the Covid-19 virus and its new variants. Please check the Government guidance here for the full list of ‘red list’ countries with detailed information on the requirements you need to meet on arrival in the UK. You can sign up to email alerts for changes to the red, amber and green lists here.

Currently, if you have travelled through or been in any of the countries on the red list in the last 10 days, you will not be permitted to enter the UK – unless you are:

  • A British national
  • An Irish national
  • Have residence rights in the UK – This includes those who hold a full Student visa – Tier 4 or Student Route – or are an EU national with settled or pre-settled status in the UK.
    • If you have resident rights, you will be permitted to enter the UK the same as a British or Irish national, and
    • You must quarantine for 10 days in a UK Government approved hotel facility at the cost of £2,285 if booked on or after 12 August 2021

Please note: you cannot use the Test to Release scheme if you have been in or through a red list country.

It is critical that you follow the Government’s guidance on what you must do before you travel:

Please continue to check the guidance as it is subject to change.

We understand travelling can be stressful at the best of times and we want to ensure you are supported during this challenging time. Please complete the QA Higher Education travel notification form and let us know your circumstances. We will support you as you follow any necessary procedures to enter the UK.

Please do speak with our Welfare Team who are always on hand to support you with any queries or personal matters you may come across. Our friendly team are here to help and can also share a variety of resources with you that you may find useful.

Before travelling into the UK, please ensure you’re checking the latest information and advice about entering the UK here.

It is vital that students arriving in the UK have followed the correct arrival procedure to avoid additional costs and any delays. This includes ensuring you have the correct travel documents to present, testing requirements before travel, self-isolating on arrival and further testing during self-isolation.

Documents required on arrival:

Testing requirements:

  • You must take a COVID-19 test and get a negative result before travelling – find out more here
  • Book and pay for a travel test package, which will include COVID-19 tests to be taken during your self-isolation period on arrival in the UK.
  • Please check the Government guidance on providers of travel test packages. Please note that these tests are different from any tests offered through the university

We recommend that you regularly check the relevant Government guidance pages as advice may change. Please also remember to follow the Government’s safer travel guidelines, and plan ahead to avoid busy times.

Self-isolation is when you do not leave your home because you have, or might have, COVID-19.

This helps stop the spread of the virus to other people.

This means:

  • Do not go to work, university, or public places
  • Do not go on public transport or use taxis
  • Do not go out to get food or medicine – order it online, or by phone, or ask someone to bring it to your home
  • Do not have visitors to your home, including friends and family – except for people providing essential care
  • Do not go out to exercise – exercise at home or in your garden if you have one

You can find more guidance on self-isolation on the NHS website here.

Remember, if you have been instructed to self-isolate by the NHS, and you fail to do so, you can be fined.

If you have to self-isolate, it’s important to know that you are not alone and we are here to support you.

We acknowledge that your experience during the 2021-22 academic year may be different from what you expected when you first applied to study with us. Although these changes have resulted from the Coronavirus (COVID-19) pandemic, something that is beyond our control, we will endeavour to offer a learning experience that is equivalent to the experience we offered before the pandemic. When you come to enrol, we will ask you to confirm that you understand the changes that have been communicated to you by us. We will also ask you to accept the changes as changes to your contract with us. If you are not happy to accept these changes, please contact us.

You can find out more about the steps we are taking to help ensure your safety and wellbeing when you come in to campus here.

For International applicants

UKCISA has a range of information and advice for International Applicants and Students, including a COVID-19 FAQ section which is regularly updated.

Our standard deposit refund policy which was issued with your offer continues to apply and we will of course refund your deposit in those scenarios.

In addition, if you are adversely affected by COVID-19, which impacts your ability to meet the conditions of your offer or your entry to the UK due to travel restrictions, we will also refund your deposit and discuss possible deferral options with you.

We are aware that many applicants are unable to book tests. Ulster University accepts a wide variety of English tests and exemptions that may offer an alternative, including the QA Higher Education English test.

If you have specific questions about evidencing your English language, please contact us directly and we can discuss your options with you.

You can also find COVID-19 updates through the following links:

The Government has recently made temporary concessions to eligibility for the Graduate Route in response to COVID-19. The Graduate Route opened for applications on 1 July 2021.

To meet the requirements of the Graduate Route, students must:

  • Have successfully completed an eligible course at a higher education provider with a track record of compliance
  • Have existing permission for that course as a Student at the point of application
  • Make their application in the UK

The guidance states that for courses of 12 months or less, starting in autumn 2021 or spring 2022:

  • If you are an international student who is currently outside the UK and starting your studies via distance/blended learning you will be eligible to apply for the Graduate Route provided you are in the UK by 06 April 2022
  • If you are an international student who has existing permission as a student to study that course and has already travelled to the UK during that period of permission, you will be eligible to apply for the Graduate Route provided you are in the UK before the end date of your course

For courses of more than 12 months in duration:

  • You will not be prevented from being eligible for the Graduate route because of any distance learning that took place either in the UK or overseas between 24 January 2020 and 06 April 2021

For more information, please visit the UK Council for International Student Affairs (UKCISA) Graduate Route guidance here.

Please note: This information is accurate at the time of sharing. We continue to monitor and follow government guidance in relation to Covid-19 and are prepared to adapt accordingly to changes in guidance to ensure the health and safety of our students and staff. All courses commencing from August 2021 may be offered as a mix of face-to-face and online learning activities. Where necessary as a result of changes to restrictions, face-to-face contact time may be increased or decreased. Should restrictions increase in the future, this may require a return to full online offer. Online may include, but is not limited to, activities delivered through your VLE and additional learning platforms to enable collaboration, connection and engagement with learning materials, resources and people, including our student support services. Any alternative teaching, assessment and support arrangements which may be implemented are designed to enable you to achieve the same learning outcomes you would normally, ensuring the value and quality of your award remain unchanged.

No liability, howsoever arising, is or will be accepted by QAHE Limited or any member of its respective groups or their directors, officers, employees, affiliates, agents or advisers for the fairness, accuracy or completeness of the information contained herein or in any other information supplied or made available, in writing or orally, in connection with the Courses, or for the consequences of any reliance upon or other use of any such information.

No representation or warranty, express or implied, is or will be made with respect to the fairness, accuracy or completeness of any of the information contained herein or any other such information.

In furnishing each recipient with these materials, no obligation is undertaken to provide any further information, to update the information in this document or any other information, or to correct any information contained in this document or any omission from it. The information in this document is subject to change, completion or amendment without notice.

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