Last updated: 06 November 2020

It is not yet clear how society will be affected by COVID, but Ulster University is building maximum flexibility and agility to ensure that no matter how it develops, we will continue to deliver the best possible experience for students online and on-campus. We are committed to keep your education and careers on track and on schedule.

We are sure you will have a lot of questions about what studying with Ulster University in London or Birmingham will be like. We have addressed a number of questions below and will continue to update this page with our plans. Our plans are based on public health advice and robust risk assessments and will be regularly reviewed and updated in that context.

Your Questions Answered

In the London and Birmingham branch campuses we plan to offer the opportunity to engage in some small group face-to-face teaching and other activities in London and Birmingham campuses, continuing to follow social distancing measures as required. This will be in addition to live online learning activities.

We are putting plans in place ready for when your studies start to ensure that we provide a safe and welcoming environment for you to enjoy. These include:

  • Welcoming you as you become a member of our vibrant and supportive student community
  • On-campus teaching opportunities will be available where possible, and it is safe and practical, taking in to consideration any social distancing rules
  • Your course will be delivered using live online classes, with the opportunity to supplement these with face-to-face teaching where possible.
  • You will be able to interact with your teachers and fellow students, either online or face-to-face where possible
  • You will have access to a range of dynamic virtual teaching tools which our academics will use to deliver engaging and challenging online learning and teaching
  • Access to a mix of online learning resources and your Virtual Learning Environment (VLE) 24/7
  • Access to all of our support services, either online or on-campus, allowing you to access library materials and resources, study advice from our ACE Team, Careers support, and pastoral support from our Welfare Team
  • A social programme of activities to enable you to meet your fellow students, online and in-person, subject to social distancing

We plan to transition your teaching back to campus-based teaching as restrictions are eased and as soon as safe and practical for us to do so.

Please continue to monitor these pages on our website for up to date information. Please also be assured we will be contacting you individually to make arrangements.

Our approach to online learning goes beyond just providing you with material online or via the university’s virtual learning environment and e-library. Your teaching will include live online sessions to replace your lectures and seminars and you will have the opportunity to work online in small groups.

Our Learning On Demand system additionally allows you to log into a virtual PC which provides all the software you would have if you were sitting at a PC on campus. There will also be directed reading via our online library and use of video and podcast.

We also recognise that learning is also about having access to have individual discussions with your tutors. There will be opportunities for ongoing tutorials and regular online drop-in sessions to talk to your lecturers about how things are going, ask questions about your learning and share any worries you may have.

You will be provided with a timetable for your online learning and induction to your programme and how to learn effectively online as part of induction.

No. It is likely some of your study will be online due to social distancing rules. As outlined in the previous question, we are providing an extensive online course option in the interim which is designed to mirror your experience in the classroom as closely as possible, including live lectures and access to all the same support services you would normally receive.

We plan to offer the opportunity to engage in some small group face-to-face teaching and other activities in London and Birmingham campuses, continuing to follow social distancing measures as required.

Recognising that some or all of your study will be online you will need to access the University’s resources via internet. As such you should have access to a computer (desktop/laptop) that is less than 5 years old alongside speakers/headphones/earbuds for listening to audio or videos presented and a webcam. Our online sessions can be accessed via smartphone, but it is recommended that you have access to a tablet/laptop or a PC for ease of use and completing assessments.

You will also need access to a stable internet connection. You will be given access to Microsoft Office 365 once you are registered on your programme, free of charge.

Yes. Our accommodation support team will be happy to help.

You can find much more information on the QA Higher Education website.

If you would like to speak to someone, please contact QAHE.accommodation@qa.com or 0203 6276101.

The UK Government regulations currently require travellers arriving from many countries to self-isolate for 14 days. If you are currently outside of the UK, we strongly encourage you to plan your travel to the UK so that you arrive 14 days before the start of teaching if possible. We recommend that you continue to monitor the UK Government guidance and we will continue to keep you updated too. The UK Government website also includes a list of countries that are exempt from the 14 day self-isolation period so we recommend that you continue to check this.

If you are travelling to the UK to join us, please complete this online form with your travel information. This will allow the team at QA Higher Education to know when you are arriving and gives us the opportunity to provide any additional advice, guidance and support before and upon your arrival to the UK. This is particularly important should you be arriving from a country where you may need to self-isolate on arrival in the UK.

Self-isolation is when you do not leave your home because you have, or might have, COVID-19.

This helps stop the spread of the virus to other people.

This means:

  • Do not go to work, university, or public places
  • Do not go on public transport or use taxis
  • Do not go out to get food or medicine – order it online, or by phone, or ask someone to bring it to your home
  • Do not have visitors to your home, including friends and family – except for people providing essential care
  • Do not go out to exercise – exercise at home or in your garden if you have one

You can find more guidance on self-isolation on the NHS website here.

Remember, if you have been instructed to self-isolate by the NHS, and you fail to do so, you can be fined.

If you have to self-isolate, it’s important to know that you are not alone and we are here to support you.

We acknowledge that your experience during the 2020-21 academic year may be different from what you expected when you first applied to study with us. Although these changes have resulted from the Coronavirus (Covid-19) pandemic, something that is beyond our control, we will endeavour to offer a learning experience that is equivalent to the experience we offered before the pandemic. When you come to enrol, we will ask you to confirm that you understand the changes that have been communicated to you by us. We will also ask you to accept the changes as changes to your contract with us. If you are not happy to accept these changes, please contact us.

You can find out more about the steps we are taking to help ensure your safety and wellbeing when you come in to campus here.

For International applicants

UKCISA has a range of information and advice for International Applicants and Students, including a COVID-19 FAQ section which is regularly updated.

Yes. All of our programmes will start online in January 2021 and you will be able to join your course in the UK at the point that you are able to travel.

If you intend to start an extended Master’s course at the January intake and your course starts online, you will be offered a place on our Graduate Certificate course to commence your studies.

If you choose to start your studies online in January 2021, we will issue your CAS in advance of when normal campus teaching resumes. We will follow government advice on this and will notify you about changes before and during your course.

If you chose to start your course online but cannot progress to the UK, we will pro-rata refund your fees for any study that you have not completed or allow you to continue studying online.

Our standard deposit refund policy which was issued with your offer continues to apply and we will of course refund your deposit in those scenarios.

In addition, if you are adversely affected by COVID-19, which impacts your ability to meet the conditions of your offer or your entry to the UK due to travel restrictions, we will also refund your deposit and discuss possible deferral options with you.

We are aware that many applicants are unable to book tests. Ulster University accepts a wide variety of English tests and exemptions that may offer an alternative, including the QA Higher Education English test.

If you have specific questions about evidencing your English language, please contact us directly and we can discuss your options with you.

You can also find COVID-19 updates through the following links: