Last updated: 15 October 2021 13:08

As we respond to the impact of COVID-19 we are ensuring that students are fully informed of our actions and any implications for their studies. We continue to update our website so encourage you to continue to check back.

We routinely communicate with students by email to share important ‘Need to know’ information or guidance and will continue to do so. Please continue to check your university email.

If you’re an applicant or offer holder, you can find more information here.

Check our main COVID-19 page for information about campus openings.

On 19 July 2021, the Government removed many of the national restrictions that were put in place as part of the fight against COVID-19. Whilst many restrictions have been eased, the Government has encouraged everybody to act carefully and remain cautious. We’re continuing to follow guidance from the Government and implementing a phased return to campus to minimise the risk of transmission and ensure your safety and wellbeing.

It is recommended, in line with the Government guidance, that where possible you meet outdoors, let fresh air into enclosed spaces and continue to wear face coverings in crowded areas.

As we safely navigate this new way of life and studying we are excited to welcome you back on to campus and are here to reassure you we are doing everything to ensure the safety and wellbeing of our staff, students and communities.

Your Questions Answered

Campuses

Our teams are looking forward to welcoming you and introducing you to the different support services and campus study facilities that are available for you to access when you join us. We continue to follow Government guidance and have implemented a number of measures to ensure we provide a safe and welcoming environment for you, including:

  • Face coverings – we are requesting that these continue to be worn by staff and students, unless exempt, in classrooms and when moving around campuses
  • Perspex screens at service desks
  • Sanitiser stations placed throughout campus
  • Regular cleaning regime throughout the day with deep cleans at the end of the day
  • Lateral flow tests – we encourage staff and students to test and receive a negative result before travelling in to campus through the NHS free lateral flow testing programme

We continue to follow Government guidance and will continue to adjust these measures accordingly.

In line with the Government’s guidance, and recent relaxation of COVID-19 restrictions, our campus buildings are open for you to access the campus facilities for learning activities and support services.

From September 2021 we are planning to deliver your programme face-to-face on-campus with learning resources available online. We are doing everything possible to ensure your learning is not disrupted as a result of the coronavirus pandemic. Our focus is on the welfare of our students and staff, alongside ensuring continued access to learning.

For students on Semester One of the MSc International Business programmes, we plan to follow a temporary blended learning approach as we phase our return to campus. This will not affect the number of contact hours you have and combines timetabled live online classes with face-to-face on-campus teaching. This will be shown on your timetable.

We are ensuring you can still access as much support as possible, on-campus and online.

This means:

  • Delivering courses on-campus so you can engage with your classmates and lecturers, building friendships and a sense of community
  • Continued access to online learning resources through your Virtual Learning Environment (VLE), via your mobile, laptop or computer
  • On-campus and online access to all of our support services, allowing you to access – including library resources, study advice from our ACE Team, Careers support, and pastoral support from our Welfare Team
  • If you need technical support, you can also speak to our dedicated learning support team too – they are available by emailing QAHEOnlineLearning@qa.com or calling 0345 074 7958

Please continue to check your university emails. 

In line with the Government guidance, face coverings will no longer be mandatory in public places however we continue to encourage you to wear face coverings when moving around campuses as well as in libraries and study spaces. We will have face coverings available from our reception if you do not have one.

We recognise that for some people, face coverings may present difficulties and may be exempt. Please be mindful that people may therefore choose to not wear a face covering for a good reason and be kind to one another.

Please remember that wearing a face covering is not a replacement for other ways of managing your safety – so please continue to wash your hands regularly and maintain social distancing.

Yes! When you arrive, there are banners with QR codes for you to scan with your smartphone.

If you have any problems with the QR code, there are also website addresses on the banners that you can use as an alternative to scanning the QR code.

It is important that you check-in when you arrive (and out when you leave) to help us with any contact tracing requests from NHS Test and Trace, and to manage the capacity within the campuses.

You will also find NHS Test and Trace QR codes in the campus for those who have the NHS COVID-19 App.

If you are finding this period of time challenging, please do speak with our Welfare Team who are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help and can also share a variety of resources with you that you may find useful.

Your studies

Recognising that some of your learning  resources and learning activities will be online you will need to access the University’s resources via the internet.

As such you should have:

  • Access to a computer (desktop/laptop) that is less than 5 years old
  • Access to a stable internet connection
  • Speakers/headphones/earbuds for listening to audio or videos presented
  • A webcam

Our online sessions (such as ACE workshops) can be accessed via smartphone, but it is recommended that you have access to a tablet/laptop or a PC for ease of use and completing assessments. You will also be able to use the PCs on-campus.

You will be given access to Microsoft Office 365 once you are registered on your programme, free of charge.

If you have any queries or concerns around the equipment you plan to use, don’t hesitate to contact our very helpful ACE Team for advice at ACELDN@qa.com.

Yes, you will be able to borrow textbooks. You can find more information on the library portal here.

We understand that this can be a challenging time for everyone and some of you may need some extra support during your studies. We’re here to reassure you that our teams are on hand to make sure you have access to all the support available to help you progress through your studies with us.

For full information please refer to the Student Handbook we have created for you with advice and guidance on accessing and interacting with all your support services while learning remotely.

Support with your studies: The Academic Community of Excellence (ACE) team support you with your academic development and provide guidance on subjects such as how to write in an academic style, how to read smarter rather than longer, how to reference accurately as well as computing and mathematics. You can make a one-to-one tutorial, attend our online workshops as well as read our resources and watch our videos on your virtual learning environment (VLE). You can find more details about the support available here.

Online learning support: If you’re experiencing technical issues accessing your learning activities, we have a dedicated online learning support team available to help you. You can contact them using the below details:

Phone: +44 (0)345 074 7958

Email: QAHEOnlineLearning@qa.com

Access to learning resources: Our Library Team have you covered if you need help accessing premium learning and research resources for your course and assignments. The Team are also available to provide any support, advice on guidance on how to best use the resources and study skills.

Phone: +44 (0)20 7656 8448

Email: library@qa.com

Go to the library portal

Your wellbeing and mental health: Your wellbeing is very important to us, and our Student Welfare Team are always on hand to support you with any queries or personal matters that you may come across during your studies. Our friendly team are here to help, so do not be afraid to ask for their support and advice, no matter how big or small you think your issue is. The Team can also recommend any additional resources that are available to you.

Phone: +44 (0)207 656 8420

Email: qahe.welfare@qa.com

You can also find links to additional guides and resources from our Student Welfare Team here.

Access to hardship funding: If you are in need of financial support, please contact our Student Welfare Team to apply for access to hardship funding.

Phone: +44 (0)207 656 8420

Email: qahe.welfare@qa.com

The QA Online Learning and Support Handbook has all the information on how to contact all of your support services, whether remotely, by phone, or on-campus.

Download a copy here

As a result of the Coronavirus (COVID-19) pandemic it may be necessary for us to make a number of changes to the way courses operate. This includes moving to a model where some teaching is delivered on campus and some is delivered online, and changes to other aspects of the student experience such as the social spaces that may be open. We are aiming to offer a learning experience that is equivalent to the experience we offered before the pandemic.

When you come to re-enrol for the 2021/22 academic year, we will ask you to confirm that you understand the changes that we have communicated to you. We will also ask you to accept the changes as changes to your contract with us. If you are not happy to accept the changes in this way and would like to discuss available options in more detail, please contact your programme leader.

We have been informed by Student Finance England that applications for students progressing from one academic year to the next are still being assessed. Please submit your application online as soon as possible as during this period Student Finance England will experience delays assessing applications.

If you are having difficulty in contacting Student Finance England and you have questions regarding your application, please contact the University Finance Team on 0207 656 8450 or email us on QAHEfinancesupport@qa.com.

Will tuition fee and maintenance loans be processed and paid as normal?

Generally yes. The Student Loan Company are continuing to pay maintenance and tuition fee loans in the amounts students expected, based on their previous assessment. Student Finance England however reserve the right to request further evidence to support claims for funding at any time.

Will my tuition fee allocation change if my programme/some of my programme moves to online learning as of COVID-19 restrictions?

Tuition fee payments will not alter as a result of changes in delivery, as the course is deemed to be completed based on the original course intention.

The UK Government has published new guidance on immigration provisions made by the Home Office for individuals in the UK who are concerned about their visa. Please contact our Compliance Team who will be able to discuss this with you.

The Government has made temporary concessions to eligibility for the Graduate Route in response to Covid-19. The Graduate Route opened for applications on 1 July 2021.

Students who have a degree or other relevant qualification from an approved UK Higher Education provider are eligible to apply. Your application does not need sponsorship or any endorsement by an employer or by your university.

Applications are now open. The key requirement is that when you apply you have a UK degree or other relevant qualification that you received during your current period of Tier 4 or Student permission.

The Graduate route is only open to those who have successfully completed their course and who have valid Student or Tier 4 permission when they apply on or after 1 July 2021.

For more information, please visit the UK Council for International Student Affairs (UKCISA) Graduate Route guidance here.

Travelling

If you are currently overseas or planning to travel overseas, please continue to monitor the Government’s travel advice here  too. We recommend that you check this regularly as the guidance is subject to change. If you are travelling to the EU, please also make sure that you have consulted the relevant guidance regarding the UK and EU transition.

If you are travelling in to campus, please continue to follow the Coronavirus safer travel guidance for passengers .

Remember:

  • Keep your distance from people from other households when travelling, where possible – this includes avoiding car sharing with other households (or outside your support bubble) if possible
  • Regularly wash your hands, or use hand sanitiser
  • Try to avoid busier routes or times, if you can
  • Book any transport in advance wherever possible
  • If possible, download the NHS COVID-19 app on to your smartphone, and check in using the NHS QR codes at venues or locations you visit

It is important that you follow the Government’s guidance when travelling into the UK, especially if you are travelling from or through a country that is on the red list. The UK has red listed countries that pose a high risk to spreading the Covid-19 virus and its new variants. Please check the Government guidance here for the full ‘red list’ countries with detailed information on the requirements you need to meet on arrival in the UK.

If you have travelled through or been in any of the countries on the red list in the last 10 days, you will not be permitted to enter the UK – unless you are:

  • A British national
  • An Irish national
  • Have residence rights in the UK – This includes those who hold a full Student visa – Tier 4 or Student Route – or are an EU national with settled or pre-settled status in the UK.
    • If you have resident rights, you will be permitted to enter the UK the same as a British or Irish national, and
    • You must quarantine for 10 days in a UK Government approved hotel facility at the cost of £2,285

Please note: you cannot use the Test to Release scheme if you have been in or through a red list country.

It is critical that you follow the Government’s guidance on what you must do before you travel:

Please continue to check the guidance as it is subject to change.

We understand travelling can be stressful at the best of times and we want to ensure you are supported during this challenging time. Please complete the QA Higher Education travel notification form and let us know your circumstances. We will support you as you follow any necessary procedures to enter the UK.

Please do speak with our Welfare Team who are always on hand to support you with any queries or personal matters you may come across. Our friendly team are here to help and can also share a variety of resources with you that you may find useful.

Before travelling into the UK, please ensure you’re checking the latest information and advice about entering the UK here.

It is vital that students arriving in the UK have followed the correct arrival procedure to avoid additional costs and any delays. This includes ensuring you have the correct travel documents to present, testing requirements before travel, self-isolating on arrival and further testing during self-isolation.

You must take a Covid-19 test before you travel to England if you either:

  • Do not qualify as fully vaccinated for travel to the UK. Please check the Government guidance on qualifying as fully vaccinated here
  • Have been in a country or territory on the red list in the 10 days before you arrive in the UK

For detailed information on the type of test, when and where to take the test, please monitor the Government guidance as this is subject to change.

Documents required on arrival:

We recommend that you regularly check the relevant Government guidance pages as advice may change. Please also remember to follow the Government’s safer travel guidelines, and plan ahead to avoid busy times.

Coronavirus and self-isolation

The main symptoms of Coronavirus (COVID-19) are:

  • A high temperature
  • A new, continuous cough
  • A loss or change to your sense of smell or taste

You can find out more about the symptoms on the NHS website  here.

If you have one of these symptoms, you should get a NHS COVID-19 test and stay at home until you get your test result – only leave your home to have a COVID-19 test.

Anyone you live with, and anyone in your support bubble must stay home too, until you receive your result. Once you receive your result, you will be given further guidance including on any further self-isolation requirements.

If you develop symptoms when you are in one of our campuses, please go to the designated isolation room and notify our staff lead who will help you.

If you develop symptoms when you are away from our campuses, please notify us by following the process outlined on the QA Higher Education website here so we can ensure that you receive all the right support.

Self-isolation is when you do not leave your home because you have, or might have, COVID-19.

This helps stop the spread of the virus to other people.

This means:

  • Do not go to work, university, or public places
  • Do not go on public transport or use taxis
  • Do not go out to get food or medicine – order it online, or by phone, or ask someone to bring it to your home
  • Do not have visitors to your home, including friends and family – except for people providing essential care
  • Do not go out to exercise – exercise at home or in your garden if you have one

You can find more guidance on self-isolation on the NHS website here.

Remember, if you have been instructed to self-isolate by the NHS, and you fail to do so, you can be fined.

If you have to self-isolate, it’s important to know that you are not alone and we are here to support you.

If you share a home with others (or have a support bubble), it’s important that you protect each other as much as possible.

This means limiting contact as much as possible if you show symptoms of COVID-19, test positive for COVID-19 or have been instructed to self-isolate.

If you are showing symptoms of COVID-19 or have tested positive, those that you live with will also need to stay home, and self-isolate.

You can find full guidance for your household/support bubble on the Gov.uk website here.

A support bubble is when a household with only one adult in the home (known as a single-adult household) and one other household of any size form a support network.

Once you are in a support bubble you can think of yourself as being one single household.

Once formed, you should not change who is in your bubble.

Please note a childcare bubble is separate from a support bubble. For more information and detailed guidance please visit the Gov.co.uk pages on making a support bubble and or forming a childcare bubble.

You can book a NHS COVID-19 test online – you can do this here.

The NHS COVID-19 tests are free if you are showing symptoms of COVID-19. You can book your test on the Gov.uk website here.

If you do not have any symptoms of COVID-19 we encourage you to take a rapid lateral flow test (LFT), the Government is encouraging everyone to take a LFT to help protect yourself and other in minimising the spread of the virus. You can get a free LFT test here.

The NHS Test and Trace service has been launched to ensure that COVID-19 tests are available for those who need, and to trace close recent contacts of anyone who tests positive who may be at risk of having COVID-19 and therefore may need to self-isolate.

You can find out more about the service here.

If you test positive for COVID-19, you will be contacted by the NHS Test and Trace Service and will be asked to share details of those people you have had close contact with.

You may be alerted by NHS Test and Trace if you have been in close contact with someone who has tested positive for COVID-19. This will usually be by text, email or phone call. They will give you guidance and instructions on what you need to do.

If you are a student, or a member of staff and you are asked to self-isolate – please notify us.

There is also a NHS COVID-19 app available for Apple and Android smartphones. This is free in England and Wales and includes a symptom checker, contact tracing, local area alerts and venue check-ins.

You can learn more about the app in the below video, which is also available here.

NHS Test and Trace will never:

  • Ask you to call a premium number
  • Ask you to make a payment of any kind or ask for bank details
  • Ask for your social media profiles
  • Ask for any passwords or PINs
  • Share any of your details with anyone identified as a contact
  • Ask you to download any software

Surge testing is increased COVID-19 testing – including door-to-door testing in some areas – and enhanced contract tracing in specific locations to help monitor and supress the spread of coronavirus and better understand the new variants. Surge testing is being used across various locations in England to help identify and manage variants of the COVID-19 virus and it involves testing people who do not have any COVID-19 symptoms.

If you live in one of the targeted postcode areas listed on the Government guidance page here and are in the targeted age group, you are encouraged to participate in surge testing and take a Covid-19 test.

Please note you should get a test even if:

  • You have no symptoms of coronavirus
  • You’ve been vaccinated for coronavirus
  • You’ve tested positive for coronavirus previously but not within the last 90 days by a PCR test

If you live or are travelling from a location which is undergoing surge testing, different public health guidance applies, and you should ensure you get tested before travelling. If you do test positive,  you must not travel. You must isolate with your household immediately and follow the guidance for households with possible or confirmed coronavirus infections.

As the UK rolls out the COVID-19 vaccination programme, it’s important to be aware that fraudsters are using this as an opportunity to scam people.

The NHS is currently working through a priority list to offer vaccinations  Once it’s your turn to have the vaccination, the NHS may contact you by letter, email or text message (SMS). You can check the NHS website here  for more information about how they will contact you. You can also book directly online once you are eligible through the website here.

How to spot a fake

If you have received a suspicious email or text inviting you to have a COVID-19 vaccination, here are some things to help you check:

  • The COVID-19 vaccine is free of charge on the NHS
  • The NHS will NEVER ask for:
    • Your bank account or card details
    • Your pin or banking password
    • copies of personal documents to prove your identity such as your passport, driving licence, bills or pay slips

If you think you have been a victim of fraud or identify theft, report it to Action Fraud on 0300 123 2040.

The National Cyber Security Centre and Action Fraud have asked anyone who receives a suspicious email or text to report it.

Please note: This information is accurate at the time of sharing. We continue to monitor and follow government guidance in relation to Covid-19 and are prepared to adapt accordingly to changes in guidance to ensure the health and safety of our students and staff. All courses commencing from August 2021 may be offered as a mix of face-to-face and online learning activities. Where necessary as a result of changes to restrictions, face-to-face contact time may be increased or decreased. Should restrictions increase in the future, this may require a return to full online offer. Online may include, but is not limited to, activities delivered through your VLE and additional learning platforms to enable collaboration, connection and engagement with learning materials, resources and people, including our student support services. Any alternative teaching, assessment and support arrangements which may be implemented are designed to enable you to achieve the same learning outcomes you would normally, ensuring the value and quality of your award remain unchanged.

No liability, howsoever arising, is or will be accepted by QAHE Limited or any member of its respective groups or their directors, officers, employees, affiliates, agents or advisers for the fairness, accuracy or completeness of the information contained herein or in any other information supplied or made available, in writing or orally, in connection with the Courses, or for the consequences of any reliance upon or other use of any such information.

No representation or warranty, express or implied, is or will be made with respect to the fairness, accuracy or completeness of any of the information contained herein or any other such information.

In furnishing each recipient with these materials, no obligation is undertaken to provide any further information, to update the information in this document or any other information, or to correct any information contained in this document or any omission from it. The information in this document is subject to change, completion or amendment without notice.

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